Kate O’Neill is the author of Tech Humanist, and in our increasingly tech-driven world, Kate is helping businesses make better human experiences at scale. In this Business Builders Show conversation, Kate shares why she believes meaningful questions are far more important than sensible answers, discusses the importance of business purpose (and why Disney’s “create magical experiences” is a clear, instructive statement of operational purpose) and reminds us all that data is not objective. We also dig into Kate’s professional journey from a BA in German and Masters in linguistics to being one of the first 100 employees at Netflix (she also built the first intranet at Toshiba in San Jose, CA). The theme underlying this thought-provoking conversation around the speed and direction of technological change is entirely human, as Kate notes “human experiences and human data are really propelling innovation forward”.
